Terms of Service | Validova

1. Who and what these terms cover

"Validova," "we," "us," and "our" refer to Solvara LLC, a New Mexico limited liability company with its principal office at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.

"You" or "Customer" means the individual creating the account, or the company on whose behalf the individual is signing up. If you sign up on behalf of a company, you represent that you have authority to bind that company, and "you" includes that company.

"Service" means the Validova platform — the web application, browser widgets, CRM integrations, APIs, templates, documentation, and anything else we make available under the Validova brand.

2. Your account

You must be at least 18 and able to enter a binding contract. You're responsible for keeping your login credentials secure and for everything that happens under your account. Tell us promptly at support@validova.com if you suspect unauthorized access.

On team plans, the workspace owner is responsible for the conduct of every seat they invite, including making sure invited users have read and agree to these terms.

3. Subscriptions, billing & renewals

Free trial. New accounts are eligible for a free trial of the Individual or Pro tier, as offered at sign-up. No card is charged during the trial. If you don't subscribe before the trial ends, the account is paused and your data is retained for 30 days, after which it is deleted as described in our Privacy Policy.

Plans and pricing. Current plans and pricing are shown on our Pricing page. Validova plans (Individual and Pro) are sold on an annual basis, billed annually in advance. Monthly fees displayed (e.g., $99/mo) represent the annual amount divided into twelve months for comparison; the actual charge is the full annual amount in one transaction at the start of the term.

Payment processing. We charge the payment method you provide via our payment processor. By submitting payment information, you authorize Solvara LLC to charge that payment method for all fees due under your subscription. Failed payments may result in the suspension of your account; we'll notify you and give you a reasonable window to update billing details.

Automatic renewal. Your subscription renews automatically for successive 12-month terms at the then-current published price for your tier, unless you cancel before the renewal date. We will send a renewal reminder by email at least 30 days before each renewal so you have time to decide.

Cancellation. You may cancel at any time from your account billing page, or by writing to support@validova.com. Cancellation takes effect at the end of the current paid annual term — your subscription does not renew, and your access continues until the term ends. Annual fees already paid are non-refundable except where required by law.

Taxes. Prices are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes associated with your subscription, except for taxes on our net income.

Acceptable use policy

4. How you can and can't use Validova

Validova advertises "unlimited email sends" on certain tiers. "Unlimited" describes the absence of a per-seat quota for legitimate one-to-one and one-to-few business correspondence sent through your own Google account to recipients with whom you have a prior business relationship. It is not a license to use Validova as a bulk mailer or marketing blast tool.

You may not use Validova — directly or indirectly, manually or via automation — to:

Send unsolicited commercial email ("spam"), including to purchased, scraped, rented, or otherwise non-opted-in lists.
Send marketing or promotional blasts to recipients who have not provided prior consent under applicable law (including CAN-SPAM, CASL, GDPR, and similar laws).
Send to recipients who have unsubscribed, complained, hard-bounced, or otherwise indicated they do not wish to be contacted.
Transmit malware, viruses, phishing links, malicious payloads, or content designed to deceive a recipient about the sender's identity.
Impersonate any person or entity, or falsify headers, "From" addresses, reply-to addresses, or routing information.
Promote illegal activity, infringe intellectual-property rights, distribute sexually explicit material, or incite violence or discrimination.
Circumvent Gmail's sending limits or anti-abuse protections, or use Validova to relay mail from accounts other than the connected one.
Harvest, scrape, or otherwise collect data about other users or recipients.
Reverse-engineer, decompile, or attempt to derive the source code of the Service; resell, sublicense, or lease the Service; or use it to build a competing product.
Probe, scan, or test the vulnerability of the Service, or attempt to bypass authentication or security mechanisms.

Enforcement and immediate termination. Spam and abuse damage the deliverability and reputation of our entire sending infrastructure, and they expose every other Validova customer to harm. We treat AUP violations seriously. If we reasonably determine that you have violated this section — based on spam complaints, recipient reports, bounce-rate spikes, our own monitoring, or notice from Google, an ISP, or a regulator — we may, without prior notice and at our sole discretion:

Suspend or rate-limit your account immediately.
Terminate your account and this agreement.
Disconnect any connected Gmail, Google Workspace, HubSpot, or Pipedrive credentials.
Refuse to issue any refund, pro-rated or otherwise, of fees already paid.
Cooperate with law-enforcement, regulators, and affected providers in their investigations.

You are responsible for legal compliance with email and privacy laws in every jurisdiction where you or your recipients are located. When in doubt, ask before you send.

5. Your data and content

You own the templates, brand assets, copy, and contact data you bring into Validova ("Customer Content"). You grant Solvara LLC a limited, worldwide, royalty-free license to host, process, transmit, render, and back up Customer Content solely to operate the Service for you.

Our handling of personal data is described in the Privacy Policy, which is incorporated into these terms by reference. To the extent we process personal data on your behalf, we act as a processor and you act as the controller.

6. Third-party services

Validova relies on third-party services — including Google (Gmail / Google Workspace), HubSpot, Pipedrive, and our payment, hosting, and email-infrastructure vendors — to deliver core functionality. Your use of those services is governed by their own terms, which we cannot modify. We are not responsible for outages, throttling, scope changes, deprecations, or policy changes by those providers.

7. Service availability and changes

We aim to keep the Service available and performant, but we do not commit to a specific uptime SLA on our standard plans. We may perform planned maintenance, ship updates, deprecate features, or experience unplanned downtime.

We may modify the Service, including adding, changing, or removing features. For material adverse changes to a paid feature you actively use, we will give you at least 30 days' notice.

8. Intellectual property

Solvara LLC retains all right, title, and interest in the Validova platform, including the software, templates we provide, documentation, designs, and the Validova trademarks. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, subject to these terms.

9. Confidentiality

Each party will protect the other's non-public business information ("Confidential Information") with the same care it uses for its own, and will use it only to perform under these terms. Customer Content is your Confidential Information.

10. Warranty disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SOLVARA LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY PARTICULAR EMAIL WILL BE DELIVERED, READ, OR ACTED UPON.

Limitation of liability

11. Limits on what we owe you

Validova is a productivity layer on top of your CRM and your email account. We do not guarantee that a given send will result in a click, a reply, a meeting, or a closed deal. Email outcomes depend on many factors outside our control — including recipient behavior, inbox placement, content quality, CRM data accuracy, and the performance of Google, HubSpot, and Pipedrive.

To the maximum extent permitted by applicable law:

(a) No liability for indirect, consequential, or perceived business loss. Solvara LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, pipeline, commissions, opportunities, goodwill, business interruption, or anticipated savings, even if we have been advised of the possibility of such damages.

(b) No liability for the specific operational events Validova is designed to handle. Without limiting the generality of (a), Solvara LLC will not be liable for any claim of lost revenue, lost commissions, lost pipeline, or other business loss arising from:

The failure or partial failure of any automated send, queue, schedule, or sequence — including missed sends, duplicate sends, mistimed sends, or sends that arrive late.
Errors in field merges, variable substitution, smart-field detection, or template rendering — including blank placeholders, wrong contact names, broken images, or incorrect figures pulled from your CRM record.
Temporary server downtime, latency, maintenance windows, rate limits imposed by Google or a CRM provider, or any interruption of the Service.
Suspension or termination of access to a connected Google, HubSpot, or Pipedrive account by the relevant provider, for any reason.
Spam classification, inbox placement, or deliverability decisions made by the recipient's mail provider.
Data inaccuracies in your CRM that propagate into a sent email.

(c) Liability cap. Solvara LLC's total aggregate liability arising out of or related to these terms or the Service, regardless of the form of action (contract, tort, or otherwise), will not exceed the total fees actually paid by you to Solvara LLC for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you. Nothing in these terms limits liability that cannot be limited by law, such as for gross negligence, willful misconduct, or fraud.

12. Indemnification

You will defend, indemnify, and hold harmless Solvara LLC and its officers, directors, employees, and agents from any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: (a) Customer Content; (b) your use of the Service in violation of these terms, the AUP, or applicable law; or (c) your infringement of a third party's rights.

13. Term & termination

These terms apply from the moment you create an account and continue until your subscription ends or these terms are terminated. Either party may terminate for material breach if the breach is not cured within 15 days of written notice. We may terminate immediately, without notice, in the cases described in Section 4 (AUP).

On termination, your right to use the Service ends. We will, on your request made within 30 days of termination, provide a one-time export of your Customer Content. After that, we delete the data as described in the Privacy Policy. Sections that by their nature should survive — including Sections 5, 8, 10, 11, 12, 14, and 15 — survive termination.

14. Governing law & disputes

These terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in Bernalillo County, New Mexico have exclusive jurisdiction over any dispute arising out of or related to these terms or the Service, and each party irrevocably consents to that jurisdiction and venue.

Before filing a claim, each party agrees to attempt in good faith to resolve the dispute by writing to legal@validova.com. Any claim must be brought within one (1) year of the event giving rise to it, or it is permanently barred.

15. General

Entire agreement. These terms, together with the Privacy Policy and any order form, are the entire agreement between you and Solvara LLC about the Service and supersede prior agreements on the same subject.

Updates. We may update these terms. For material changes, we will notify active account holders by email at least 30 days before the change takes effect. Continued use after the effective date means you accept the revised terms.

Assignment. You may not assign these terms without our written consent. We may assign these terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet outages, or third-party API failures.

Severability. If any provision is unenforceable, the rest of these terms remain in effect, and the unenforceable provision is reformed to the minimum extent necessary.

No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later. Headings are for convenience only.

16. Contact us

Questions about these terms, billing, or anything else go to our team in Albuquerque.

Solvara LLC
Attn: Legal
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, USA
support@validova.com · (818) 612-8140